Arctic Natural Products Oy (business ID 2728451-7) is responsible for the sale of the products in the online store. Product prices include value added tax valid at the time. We reserve the right to change prices and dispatching costs
Products are ordered over the internet from the adress arcticnaturalproducts.fi. All orders are automatically verified by email. Stating an accurate email adress when ordering is required for receiving a confirmation of order. Customer will commit to the terms of delivery that are valid during the time of the order.
After the confirmation of order, the customer will also receive up to date payment and delivery confirmation, so tracking the order is easy.
Finnish consumer protection law gives the customer a right to return the product within 14 days. Right to refund only includes products in their original, unopened package, unused and vendible products. If you want to make an refund, contact our customer service via email at firstname.lastname@example.org or by phone at +358 44 981 8849.
Private customers can return by mail as a customer return. Directions for returning a product:
Pack the product in it´s original envelope/packaging, write the text "Asiakaspalautus" on top of the package, the name of the company, our mail ??logisticsidentifier?? and our adress (the information found below). If a return is made from abroad, the customer must pay the postage himself. The business customers also have to pay the return postage to our office when returning other than defective products if they have made an agreement with the customer service beforehand.
We won´t accept returns after 14 days from delivery. When a return is accepted, the money is refunded directly to your bank account after receiving and processing the return. If the order was paid with credit card, money is refunded to your credit card bill.
If returned product isn´t in a condition matching a new product, the value of the product is not returned. Possible returningof the product is done on the customers expense.
The problem situations during transportation and defective products: if the product has disappered during the transportatiton, damaged or the customer has received a wrong product, the customer must notify our customer service about the defect.
Notification of a faulty delivery or defective product must be made within 14 days from receiving the product. If the package has been damaged in the mail, customer must make an reclamation to the post.
Asiakaspalautus / Arctic Natural Products Oy
Ainonkatu 8-9, 57200 Savonlinna
We reserve the right to change our terms of delivery and other information on our pages. The customer must get acquainted with the current terms of delivery before ordering. Arctic Natural Products Oy handles all customer information confidentially and does not give this information to any third parties.